General FAQs
What is Pet Boddy?
Pet Boddy is an online store offering high-quality pet products for dogs, cats, and more—everything to keep your furry friends happy and healthy.
Where is Pet Boddy based?
We’re a U.S.-based online store serving customers nationwide. All orders are shipped from our U.S. warehouses for fast and reliable delivery.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number by email to follow your package’s journey.
What types of products do you sell?
We sell pet toys, grooming supplies, beds, feeding accessories, training tools, and more—everything your pet needs in one place.
Are your products safe for pets?
Yes! We carefully select pet-safe materials and trusted brands to ensure every product is safe, durable, and comfortable for your pets.
Do you offer products for all pets?
Currently, we focus on dogs and cats, but we’re expanding soon to include products for small animals, birds, and fish.
Shipping & Delivery
Do you ship across the United States?
Yes! We offer shipping to all U.S. states, including Alaska and Hawaii.
How long does shipping take?
Orders usually arrive in 3–7 business days, depending on your location. You’ll receive a tracking link once your order ships.
How much does shipping cost?
Shipping is free on orders over $50. For smaller orders, a flat rate of $4.99 applies.
Can I track my order?
Yes! Once your order ships, you’ll get an email with a tracking number so you can follow your package in real time.
Do you offer express shipping?
Yes, we offer express delivery options at checkout for faster shipping times.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Can I change my order after placing it?
You can change or cancel your order within 2 hours of purchase. Please contact our support team quickly.
Will I get an order confirmation?
Yes! You’ll receive a confirmation email right after you place your order.
Returns & Refunds
 What is your return policy?
You can return unused items within 30 days of delivery for a full refund or exchange.
 How do I start a return?
Just email our support team with your order number and reason for return. We’ll guide you through the process.
Are returns free?
Yes, we offer free returns for all eligible items within the 30-day period.
When will I get my refund?
Refunds are usually processed within 5–7 business days after we receive your returned item.
Products & Care
How do I choose the right size for my pet?
Each product page includes a size chart to help you pick the perfect fit for your pet.
Are your toys suitable for heavy chewers?
Yes! We offer a range of durable toys specially made for strong chewers and active pets.
How do I clean Pet Boddy products?
Most of our products come with care instructions. Many are machine washable or easy to wipe clean.
Promotions & Accounts
How can I contact Pet Boddy?
You can reach us anytime at support@petboddy.com or through our Contact Us page. We reply within 24 hours.
Do you offer customer support by phone?
Yes, our customer care line is available Monday to Friday, 9 AM – 5 PM (EST).
What if my order arrives damaged?
Contact us immediately with photos, and we’ll replace or refund your item right away.
Customer Support
Do you offer discounts or coupons?
Yes! Sign up for our newsletter to get 10% off your first order and access exclusive deals.
Do I need an account to shop?
No, you can check out as a guest. But creating an account lets you track orders and save favorites.
How do I stay updated on new products?
Follow us on social media or subscribe to our newsletter for updates and pet care tips.